Delete Your Scootie Account

Scootie · Last updated: June 17, 2026

This page explains how to request deletion of your Scootie account and the personal data associated with it. Scootie is the electric-scooter sharing service operated by Scootie, AFM (VAT) 147540570, Ormylia 63088, Halkidiki, Greece.

How to request deletion

Option 1 — In the app (fastest)

Open the Scootie app and go to Profile → Privacy & Safety → Delete Account, then confirm. Your account is deleted and you are signed out.

Option 2 — By email

If you cannot access the app, email info@scootie.boo from your registered email address with the subject “Delete my account”. We verify the request and process it.

What is deleted

When your account is deleted, we anonymise your profile so it cannot be recovered or re-identified — your email address, name, and phone number are removed or anonymised. This is completed within 30 days of the request, and the freed email and phone number can be used to register again.

What is retained, and for how long

A limited set of records is kept in anonymised form where Greek law requires it. These records no longer identify you:

Ride and payment records (dates, duration, amounts) — retained in anonymised form for 5 years to meet Greek tax and accounting obligations (Law 4308/2014).
End-of-ride parking photos — automatically deleted 90 days after the ride, unless needed for an open damage or parking-violation dispute, in which case kept until the dispute is resolved.
Card details are never stored on our servers; they remain with our payment processor, Stripe.

You may request earlier deletion of any data category that is not legally required to be retained by emailing info@scootie.boo.